So what does VoIP actually mean? Technically, it means that the internet can be used to transmit telephone calls by sending data packets using internet protocols.
That's a bit complicated, so we'll simplify it for you. Basically, instead of having to use phone lines like in the old days, we can now use the internet to set up your phone calls.
There are many advantages to VoIP. First, the phone service rides over existing internet infrastructure, so little setup is needed, and it's relatively inexpensive. Think of VoIP as an add-on to your internet service.
Another advantage to VoIP is how customizable it is. Because everything is digital, your VoIP service can be customized over the internet and changes will take place immediately. Following are just some of the customizable features: Caller ID Blocking, Three-Way Calling, Music on Hold, International Call Blocking, E911, Alternate Caller ID, Extension Digit Dialing, Call Waiting, Do Not Disturb, Blacklist, Caller ID, Distinctive Ring, Caller Filtering, Simultaneous Ring, and Anonymous Call Rejection. This amount of customizable features is simply not possible with non-VoIP phone service.